In mid summer or AC went out on the CR-V. Honda service said it was the compressor clutch and coil and would be $550.00.
A week later we got a survey from Honda asking about or recent service, I filled out the survey and in the Comments section I noted that I was disappointed that the AC repairs weren't covered under the extended service waranty.
Another week later and the service manager called to ask for our credit card info so he could credit the entire amount. He said he had found out that the extended warranty had covered the entire cost.
Boy! am I glad that I filled out that survey!
It's our second CR-V and because of action like that, there is likely to be a third, somewhere down the road.
A week later we got a survey from Honda asking about or recent service, I filled out the survey and in the Comments section I noted that I was disappointed that the AC repairs weren't covered under the extended service waranty.
Another week later and the service manager called to ask for our credit card info so he could credit the entire amount. He said he had found out that the extended warranty had covered the entire cost.
Boy! am I glad that I filled out that survey!
It's our second CR-V and because of action like that, there is likely to be a third, somewhere down the road.
Busy Bee 12-36 lathe, Busy Bee Mill drill, Busy Bee 4x6 bandsaw, Homemade 9x17 bandsaw, Ad infinitum.