11-14-2012, 08:06 AM
They must like you Dan. 
I bought a D1-4 backing plate from them that arrived with the cam pins missing from the box. They refused to just ship me the missing pins, and said I had to ship the thing back to them - but they would not ship the replacement to me until AFTER they received the returned plate.
Glad to hear they are taking care of you though.
I made a similar mistake in the early days after getting my mill. Fortunately I was using a ratchet wrench on the drawbar so no damage was done. The ratchet just spins when driven in the wrong direction. (Or unscrews the drawbar in reverse...) Cheap insurance.
I bought a D1-4 backing plate from them that arrived with the cam pins missing from the box. They refused to just ship me the missing pins, and said I had to ship the thing back to them - but they would not ship the replacement to me until AFTER they received the returned plate.
Glad to hear they are taking care of you though.
I made a similar mistake in the early days after getting my mill. Fortunately I was using a ratchet wrench on the drawbar so no damage was done. The ratchet just spins when driven in the wrong direction. (Or unscrews the drawbar in reverse...) Cheap insurance.
Willie